Unfortunately we do not offer refunds or exchanges. We know this is a bummer, but because each bottle is personalized, once the order has been placed it is near impossible to reuse the bottle for someone new. If you choose to send back your bottle, you will be responsible for paying for your own shipping costs. We are not responsible for any lost, damaged, or stolen items. Please refer to our Terms of Service for more information (elfanek.com/tidings-terms).