HOW LONG DOES IT TAKE TO CRAFT AND SHIP A BOTTLE? Normally you can expect to receive your bottle within 5-10 business days. Because we are such a small team and we make each bottle from scratch, it can take anywhere from 1-4 weeks or longer when orders are unusually high.
I FORGOT TO ENTER MY EMAIL AND NOW I WANT A RECEIPT, CAN I STILL GET ONE? Yes you can! Send an email to firstname.lastname@example.org with the subject "Receipt Request" along with your bottle number and the associated name and we'll send you a receipt as soon as possible.
I WANT TO ORDER BOTTLES IN BULK. WHO SHOULD I CONTACT? Please send an email to email@example.com with an estimate of how many bottles you need and when you will need them.
WHERE CAN I FIND A LIST OF MY PURCHASES? All your purchases can be found on the back of the About Card. Swipe down from the home page and tap on the card with the golden Chrysler Building. If you have purchased a bottle it will appear here with the order number and the name associated with the bottle.
WHY IS THERE AN ADDITIONAL FEE ON INTERNATIONAL ORDERS? Unfortunately shipping items internationally is expensive and we need to charge an additional fee for shipping in order to maintain a profit. Your bank may also charge Bank Conversion Fees or Foreign Transaction Fees. You can read more about how international transactions are handled here (support.stripe.com/questions/which-currencies-does-stripe-support).
WHAT IS THE FASTEST WAY TO CONTACT SOMEONE ON THE TIDINGS TEAM? You can email firstname.lastname@example.org or use the in app live chat if you've already purchased a bottle.
I WANT TO JOIN THE TIDINGS TEAM. Please send a resume to email@example.com with a brief bio and a description of how you can help.